Call for Proposals

The North American Virtual Reference Online Conference (NAVROC) is accepting proposals for our free conference Tuesday-Thursday, Feb 21-23, 2023. We are seeking proposals for 45-minute sessions and 20-minute lightning talks from virtual reference providers relating to our theme, Emergence: Intersecting Resilience and Sustainability. These sessions will comprise the 2-3 hour period of each conference day. Because this is a virtual conference, presenters can present from anywhere as long as they have a stable internet connection.

Conference theme: Emergence: Intersecting Resilience and Sustainability. Participants will experience sessions from presenters across the continent discussing how they are using virtual reference services in a (post) pandemic world to increase sustainability, grow resilience, and to ultimately emerge, transform and renew.

To submit a proposal, please fill out the proposal submission form by November 30, 2022. Potential topics include but are not limited to:


  • Innovations, new technologies, emerging platforms

  • New partnerships - how were they formed, and how do they expand your service to your community

  • Creative uses of video conferencing/screen sharing via chat


  • Privacy issues

  • Creative solutions to staffing challenges

  • Training

  • Ergonomics at home

  • Sustainability and digitization process

Equity and Engagement

  • Centering race in VR

  • Mitigating microaggressions in chat

  • Utilizing culturally-appropriate resources

  • Engaging BIPOC staff and patrons

  • Multi-lingual VR services

  • How are you bridging the digital divide in your community?

  • Marketing strategies for underserved patrons

  • Improving accessibility

  • Mitigating the digital divide: Universal Broadband? Loaning Hotspots?

Evaluation & Appraisal

  • Service Evaluation

  • Using ratings from users

Marketing and Promotion

  • Integrating social media

  • Best practices for online finding aids

  • Marketing your service

  • Telling your story with data

  • Partnerships with schools, social agencies, tutoring, etc.


  • Changing definition of reference

  • Adapting virtual services to be accessible and equitable

  • Working with vendors to conform to new needs

  • Incorporating Open Access resources into virtual reference services

Propose a Roundtable (Discussion forum) or Lightning Talk (20-minute presentation) on VR services in different kinds of libraries.